CASE STUDIES....

CASE STUDY (TRAINING) FOR BAND HATTON

SOLICITORS
CONTACT: SNR PARTNER

CLIENT’S OBJECTIVE:

1. Improve the telephone skills of the reception staff.
2. Enhance the clients experience through a more structured reception environment.
3. Develop the networking skills of key personnel.

LINK’S INVOLVEMENT

1. Designed bespoke training courses to reflect the context of the organization.
2. Organised a flexible delivery program that included both group sessions and one to one coaching on live telephone calls.
3. Facilitated an open discussion amongst receptionist on best practice.

SUMMARY AND OUTCOME

1. Staff felt more confident about approaching networking situations and maximizing the opportunities that these offer.
2. Reception staff gained a better understanding of the impact of their communication with clients.
3. In many cases the staff were able to identify and build on their existing strengths in these areas.
VIEW TESTIMONIALS HERE